At Somnia Specialist Anaesthesia, our top priority is providing exceptional medical care to our patients. We believe in being transparent about our billing policies to ensure that our patients have a clear understanding of our fees and any potential out-of-pocket expenses.
Our fees may occasionally exceed those set by medical aid schemes due to factors such as the complexity and duration of the procedure, as well as the expertise required from our anaesthesiologists. If your medical aid scheme does not cover the full cost of our fees, you will be responsible for the balance, which we accept payment for by EFT (Electronic Funds Transfer). If you have GAP cover, please inform us.
We have contracts with selected medical schemes and exceptions, which include patients over the age of 65 who are pensioners, patients with PMB conditions, Joint care/Major joints for Life patients having a hip or knee replacement, and all Discovery plans when the procedure is done at a day hospital. If you have concerns about your ability to pay for our services, please contact our billing department at admin@somnia.co.za. We comply with all relevant laws and regulations governing medical billing and coding, including fee transparency and disclosure. We will provide you with an itemised bill that outlines the services we provided and the fees we charged.
Please note that all private patients will receive a quote before the service, and full settlement is required before the procedure. This is a quote, and the final amount invoiced may be more, in which case you will be invoiced, or less, in which case you will be refunded.
We do not claim directly from health insurance companies, as they differ from medical aid schemes and are underwritten by insurance providers not regulated by the Council for Medical Schemes. These patients will be managed as private patients, and we will provide the necessary invoices to claim back from your insurance. If you have any questions or concerns about our billing policies, please do not hesitate to contact us. We are always happy to assist our patients in any way possible.
All plans are charged at Discovery Classic rates, except for the plans listed below, where the applicable scheme rates or contracted rates will be charged. If your medical aid is not listed below, you will have a shortfall between the fees we levy and what your medical aid will pay. The total account balance remains the responsibility of the main member.
With a group of young and passionate associate professionals, we have been providing our patients with care that is both safe and of high quality since 2018. Our anaesthesiologists all have specialist degrees in anaesthesiology and are dedicated to continuing their education so that they can provide patients with the most up-to-date care possible.
We take your privacy and the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services. It is important that you read this privacy policy carefully before submitting any personal information to us.
1. Personal Information We Collect:
2. How We Use Your Personal Information:
3. Sharing Your Personal Information:
4. Protecting Your Personal Information:
5. Your Rights:
6. Contact Us:
By using our website and services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and sharing of your personal information as described in this policy
Dear valued patient,
At Somnia Specialist Anaesthesia, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. With the implementation of the Protection of Personal Information Act (POPIA) in South Africa, we have updated our privacy policy to be in compliance with the regulations.
As part of our services, we may collect and process your personal and medical information, which may include your name, address, medical history, and other sensitive details. We assure you that your information is collected only for the purpose of providing you with the best possible care and treatment.
We understand the importance of maintaining the confidentiality and security of your personal data. Therefore, we have implemented appropriate measures to ensure the safety of your information from unauthorised access, modification, or disclosure. We have also taken steps to protect against loss or damage to your data, whether it is stored in electronic or physical form.
We will only collect and use your personal information with your explicit consent, and we will not share your information with any third-party entities without your prior approval. Your information will only be disclosed to authorised personnel who require it for the purpose of delivering medical services to you. We may also use your personal information to contact you with relevant updates and information about our services, promotions, or events. However, you may choose to opt out of these communications at any time by informing us of your preference.
If you have any questions or concerns regarding the collection, use, or disclosure of your personal information, please do not hesitate to contact us. We will be happy to provide you with further information or address any concerns you may have.
Thank you for your trust in Somnia Specialist Anaesthesia, and we look forward to providing you with quality care and service.
Sincerely,
The Somnia Specialist Anaesthesia Team
PAIA (Promotion of Access to Information Act) Manual for Somnia Specialist Anaesthesia
Somnia Specialist Anaesthesia is committed to providing transparency and access to information to its clients, employees, and other stakeholders in compliance with the Promotion of Access to Information Act (PAIA) No. 2 of 2000. This manual outlines the procedures and processes for requesting access to information that is held by Somnia Specialist Anaesthesia
Information Officer:
Somnia Specialist Anaesthesia has appointed the following person as its information officer:
Name: Dr. John J. Biggs
Position: Consultant Anaesthetist
Contact details: Postnet Suite 25, Private Bag X12, Menlopark 0102
Email: feedback@somnia.co.za
The information officer is responsible for managing all PAIA requests and ensuring that they are processed efficiently and effectively.
Records Available for Access:
Somnia Specialist Anaesthesia keeps records of the following information:
Access to Records:
Requests for access to records held by Somnia Specialist Anaesthesia must be submitted in writing to the information officer. The request must contain the following information:
The request can be submitted via email or mail to the contact details provided above.
Fees:
Somnia Specialist Anaesthesia may charge a fee for the processing of a PAIA request. The fee will be based on the actual cost of reproducing the record(s), including the cost of the necessary equipment, staff time, and any other expenses incurred. The requester will be notified of the fee and must make payment before the request is processed. The request will not be processed until payment has been received.
Timeframe for Processing Requests:
Somnia Specialist Anaesthesia will respond to PAIA requests within 30 days of receipt. If the request is complex or involves a large volume of records, the information officer may request an extension of time to respond. The requester will be notified of the extension and the reasons for it.
Grounds for Refusal:
Somnia Specialist Anaesthesia may refuse access to certain records if:
If access is refused, the requester will be notified in writing, the reasons for the refusal.
Review of Decisions:
If a requester is not satisfied with the decision to refuse access to a record, they may submit a written request for a review of the decision to the information officer. The request for review must be submitted within 30 days of receiving the notification of the decision. The information officer will conduct a review of the decision and provide a written response within 30 days. If the requester is still not satisfied with the decision, they may refer the matter to the information regulator for further review.
Conclusion:
Somnia Specialist Anaesthesia is committed to promoting access to information and will ensure that all PAIA requests are processed efficiently and effectively. The information officer is available to assist with any queries regarding the PAIA process.
.png)
.png)
